You can return most items within 14 days of the day your order arrives. Items must be unused, undamaged and in their original, resellable packaging, and every return needs a Return Authorization (RA) number from us first.
How to start a return
- Within 14 days of delivery, email orders@tadarts.com or call 800-736-0527. Include your order number and the reason for the return.
- If the return is approved, we'll email you an RA number and return instructions. Write the RA number on the outside of the package.
- Pack the item securely. Returns that arrive damaged can't be accepted.
What we can't accept
- Darts that have been thrown. We sell only new products, so thrown darts can't be resold.
- Items that have been used or damaged after delivery
- Items missing parts, or not in their original, resellable packaging
- Returns requested more than 14 days after delivery
- Packages sent without an RA number. These will be returned to you at your expense.
Restocking fee
Returns that aren't caused by our mistake may be charged a restocking fee of up to 20% of the item price. The fee depends on the item's condition and packaging, and we'll tell you the amount before we process your refund. There is no restocking fee when the return is our fault.
Return shipping
- Our mistake: if we sent the wrong item, or it arrived damaged or defective, we'll cover the cost of return shipping.
- Any other reason: if you changed your mind or ordered the wrong item, you pay to ship it back. We recommend a trackable shipping method; we can't refund a return that never reaches us.
Exchanges
Want a different weight, color or size instead? Exchanges follow the same rules as returns: request one within 14 days of delivery, get an RA number first, and send the item back unused in its original, resellable packaging.
- Our mistake: we cover shipping both ways and send the right item at no charge.
- Your choice: you pay to ship the item back and pay shipping on the replacement. No restocking fee is charged on an exchange.
- Price difference: if the new item costs more, we'll charge the difference; if it costs less, we'll refund it.
We ship the replacement once your return arrives and passes inspection. If the item you want is out of stock, we'll offer a refund instead.
Refunds
Once your return arrives and we've inspected it, we'll refund the original payment method, minus any restocking fee. If you're returning an item for your own reasons, the original shipping charge is not refunded. If the return is our fault, we refund it. We'll email you when the refund is issued.
Manufacturer warranties
Some products come with a manufacturer's warranty. If yours does, fill out the warranty card or register the product with the manufacturer as soon as it arrives. Some warranties only apply if you register within a set time.
After our 14-day return window, problems covered by a warranty are handled by the manufacturer. Keep your order confirmation email as proof of purchase, and call us if you need help reaching the manufacturer.
Gift cards
Gift cards can't be returned or exchanged for cash. If you need to return an unused gift card, contact us and we'll refund it to the original payment method.